PODCAST · Lenny's Podcast

2023 年 2 月节目

8 期 · 8 期带分节

  • 02-26Behind the scenes of Calendly’s rapid growth | Annie Pearl (CPO)
    1. 00:00Annie’s background
    2. 03:50How to send a Calendly invite without feeling awkward
    3. 06:04How to transition to product work from a non-technical career
    4. 09:53APM programs
    5. 10:52The characteristics of internal-transfer PMs
    6. 13:26How Calendly structures product teams
    7. 14:57Why Annie hired a Head of Design
    8. 16:58How Calendly structures product teams
    9. 19:07OKRs at Calendly
    10. 21:02Changes made at Calendly to improve execution and shipping
    11. 22:45The challenges with narrowing Calendly’s customer base and adding sales
    12. 25:21Where 70% of new Calendly users come from
    13. 26:17The transition from PLG to sales
    14. 29:23How to build a great relationship with your sales team
    15. 31:52Planning and prioritization at Calendly
    16. 38:14Strategy documents at Calendly
    17. 39:39Calendly’s product stack
    18. 40:21How Calendly got their first 1,000 users
    19. 43:36The surprising new growth levers at Calendly
    20. 46:05Fun traditions
    21. 48:43“Focus wisely” and other aspects of Calendly’s culture
    22. 52:07Learnings from Box and Glassdoor
    23. 54:57The Skip Community
    24. 58:10Lightning round
  • 02-23An inside look at how CNN builds product | Upasna Gautam
    1. 00:00Upasna’s background
    2. 03:13How Upasna’s meditation background helps her thrive in the chaotic world of prod
    3. 08:55How PMs at CNN build in buffer time and create backup plans when breaking news h
    4. 10:26How the product team works with editorial staff and journalists at CNN
    5. 15:22The product org structure at CNN Digital
    6. 19:02OKRs at CNN
    7. 20:10How CNN’s product teams do long-term planning
    8. 21:37Why Upasna involves the tech lead in all product discovery/product review meetin
    9. 23:51How to boost morale with remote teams
    10. 27:39Balancing maintenance with building new stuff
    11. 29:21The time CNN.com went down in 2020 and the new platform saved the day
    12. 31:21How the product team rehearses breaking news
    13. 34:22The superpowers Upasna and her team have cultivated
    14. 35:50Why meditation and honing your communication skills help you excel as a PM
    15. 42:01How to get started on the path of meditation
    16. 44:39The work News Product Alliance is doing and how to get involved
    17. 51:54Lightning round
  • 02-1910 lessons on bootstrapping a $200m business | Patrick Campbell (ProfitWell)
    1. 00:00Patrick’s background
    2. 05:12Building a team
    3. 07:38How ProfitWell handled a conflict using their guiding principle, the most charit
    4. 10:41Why new hires need to fit in with the company culture
    5. 12:19The bootstrapping vs. funding debate
    6. 13:38When founders should think about raising funds
    7. 18:08When and how companies should make pricing changes to their products or services
    8. 23:46Strategic retention and tactical retention, and why the latter is often missed
    9. 28:48Why people don’t want to pay for a SaaS analytics tool
    10. 29:56The importance of mission metrics for shipping
    11. 34:42First-principle thinking, the “5 whys,” and Patrick’s alternative approach
    12. 40:21The importance of frequent customer research
    13. 43:15Simple strategies for doing customer research
    14. 46:13Understanding your competitors
    15. 51:06Why veterans make great hires
    16. 54:08Why local strategies are more effective for some companies
    17. 59:21Why the middle of the funnel is the biggest opportunity
    18. 1:04:54Lightning round
  • 02-16Understanding the role of product ops | Christine Itwaru (Pendo)
    1. 00:00Christine’s background
    2. 02:34How working with Ben Williams led Christine to Lenny’s Podcast
    3. 05:02The role of product ops in product management
    4. 07:31How 2019 became “the summer of product ops”
    5. 11:19The different ways product ops can assist product teams
    6. 15:50How Pendo used product ops to bring teams together and share data
    7. 18:15Where user research fits in
    8. 22:39How product ops are being utilized—and not exclusively in B2B companies
    9. 24:47How to convince a product leader that you need product ops
    10. 27:41Why customer experience is the core of a PM’s role
    11. 29:47Who is doing the work of the product ops person before that role is created
    12. 31:37Christine’s response to Casey Winters’s take on ops teams
    13. 37:40Signs your company could benefit from a product ops team
    14. 30:56How a lack of transparency led to Pendo adding product ops
    15. 46:11The line between product ops and product marketing
    16. 47:30Who might be a good fit for a product ops role
    17. 53:39Red flags for product ops roles (that apply to any role)
    18. 54:08How product teams are structured at Pendo
    19. 57:18Lightning round
  • 02-12Mastering onboarding | Lauryn Isford (Head of Growth at Airtable)
    1. 00:00Lauryn’s background
    2. 03:48Lauryn’s spicy take on experimentation
    3. 06:44Why doing the right thing for customers should be the ultimate goal
    4. 08:54How Airtable rolled out Airtable Forms with A/B testing
    5. 11:38The importance of onboarding
    6. 13:15Airtable’s onboarding revamp and how it increased activation by 20%
    7. 16:57How Airtable’s guided onboarding wizard improved the user experience
    8. 18:00Why reducing reliance on tooltips can be a good idea for complicated products
    9. 20:06The importance of meeting users where they are
    10. 22:52How Airtable segmented users by learning styles
    11. 24:10Airtable’s activation metrics
    12. 27:22How the week-four multi-user collaboration metric was operationalized
    13. 30:45Other metrics Airtable used
    14. 34:34When Airtable changed their North Star metric
    15. 36:26How much time to give a North Star metric before pivoting
    16. 38:05Trials vs. freemium and what a reverse trial is
    17. 42:51How to have self-serve options when you’re not fully self-serve
    18. 46:04Onboarding experiences that aren’t very helpful
    19. 47:31How to help users understand features
    20. 48:42Why user education is more important than pushing premium features
    21. 50:03The role of guardrail metrics
    22. 51:40Lauryn’s PLG growth funnel framework
    23. 54:26How Lauryn’s framework helps teams communicate more clearly
    24. 55:57How Lauryn structured the growth team
    25. 57:53B2B growth as an emerging space
    26. 1:00:18Lightning round
  • 02-09Leading with empathy | Keith Yandell (DoorDash, Uber)
    1. 00:00Keith’s background
    2. 03:41The time Keith asked a potential hire if he was an a*****e
    3. 06:39DoorDash culture
    4. 08:40The WeDash program
    5. 13:16How Keith was able to lead so many different teams at DoorDash
    6. 16:08Hiring the best experts and then getting out of their way
    7. 18:21The “How to Work with Keith” document
    8. 21:52How and why Keith helps his employees land new jobs
    9. 27:22How he leverages empathy to unify board members
    10. 29:26The importance of assigning a decision maker and a time horizon for the decision
    11. 31:15One-on-ones with Keith, and the T3 B3 framework from Uber
    12. 33:12How to encourage constructive criticism from employees
    13. 34:49What it’s like to lead in tough times and why it can actually make your org stro
    14. 37:42How creating urgency compounds gains
    15. 39:11IPO day at DoorDash
    16. 40:20The characteristics of top founders
    17. 41:33How the pandemic impacted DoorDash
    18. 44:40Advice for new parents that is applicable in business
    19. 45:24The difficulty of gaining funding
    20. 46:58Advice for founders struggling with fundraising
    21. 48:02How Keith developed a strong relationship with the VP of Product and Design
    22. 50:27Building an effective BD team within a product company
    23. 52:36How to engage with legal teams
  • 02-05AI and product management | Marily Nika (Meta, Google)
    1. 00:00Marily’s background
    2. 03:20How Marily stays informed about the latest developments in AI
    3. 04:46What is overhyped and underhyped in AI right now
    4. 05:59How Marily uses ChatGPT for work
    5. 08:25Why product managers will be AI product managers in the future
    6. 11:16How to get started using AI
    7. 14:12When not to use AI
    8. 15:47How much data do you need for AI to work properly?
    9. 17:01When should companies develop their own AI tools?
    10. 18:35What an AI model is and how it is trained
    11. 21:25How Google demonstrated the ability of AI to translate a conversation in real ti
    12. 23:02Why AI will not replace PMs
    13. 23:48A case for learning to code
    14. 26:21Where to learn to code
    15. 27:40How to become a strong AI PM
    16. 29:25Challenges that AI PMs face
    17. 31:16Getting leadership on board with investing in AI
    18. 33:10How PMs will work with data scientists and AI
    19. 35:29Marily’s AI course
    20. 39:12AutoML and how a renewable-energy company used it to improve its turbine mainten
    21. 40:31How Marily built her course and the modifications she has made
    22. 42:53Why you should create your own course
    23. 44:08Lightning round
  • 02-02How to foster innovation and big thinking | Eeke de Milliano (Retool, Stripe)
    1. 00:00Eeke’s background
    2. 03:36Eeke’s time at Stripe
    3. 08:58Why Stripe didn’t add PMs until hitting around 100 employees
    4. 11:03Why being a PM is not for everyone
    5. 12:22Stripe’s internal culture guide
    6. 17:36Stripe’s operating principles
    7. 20:52Why isn’t every team innovative?
    8. 23:21Retool’s “crazy ideas” list
    9. 27:27How to cultivate a failure-safe space
    10. 28:47Fostering risk-taking and innovation
    11. 32:03The three products Retool launched this year
    12. 35:06How Retool was able to launch several products at once
    13. 38:00The amount of process needed through different stages of growth
    14. 45:37Why you should build products for your “best users”
    15. 47:34Build the scooter, not the axle (why you should make something simple but functi
    16. 48:37The 70-20-10 framework for investing resources and time
    17. 49:57Finding time for maintenance and bug fixes
    18. 50:59How Retool’s PMs keep close to customers
    19. 53:29Building product in a sales-led org vs. product-led growth
    20. 56:10The product talent portfolio: how to build diverse, balanced teams
    21. 58:43Lightning round